Frequently Asked Questions
0. To Request an Experience, complete the form and submit it from the following link. https://www.christianexperiences.co.za/Build-your-Experience/
1. INDEMNITY:
(1.1) All participants in activities will have indemnity forms signed by themselves (or in the case of minors, their parents / legal guardians, and that minors will be accompanied at all times by an accountable and responsible adult). The Indemnity Form can be found here
2. PERSONAL INFORMATION:
(2.1) My personal Information captured may not be used by anyone but Christian Experiences, and then only for engaging with me to answer queries and discuss options relating to Experiences;
(2.2) Christian Experiences will use my Unique Entry Name in dealing with suppliers;
(2.3) Christian Experiences will secure my personal information and abide by the POPI Act;
(2.4) Any further activity will be done on the Application Process.
3. EXPERIENCE DESIGN AND EXECUTION:
(3.1) Unless agreed to in writing by Christian Experiences, I can only have a maximum of three activities in my Experience, and that these may be limited depending on how long I want the duration of my Experience to be, or that I provide for the execution of the Experience;
(3.2) Activities can change from time to time, but once booked, they are as described in this form, or are as amended in the Application Process.
4. EXPECTATIONS:
(4.1) Planning for an event requires a proper understanding of all expectations of all those involved;
(4.2) Sometimes, through no fault of the planners, suppliers, etc., emotions cloud the vision of the person wanting the Experience, and expectations that were not specified are not fulfilled;
(4.3) The above, and other situations regarding unclear expectations do not constitute a failure to deliver the event successfully.
5. RIGHT TO REFUSE TO PROCEED:
(5.1) Christian Experiences reserves the right to disengage from delivering any party, whether started or not, if expectations are requested to be met, or additional acts are introduced, that are contrary to God's Word (we only consider the Old King James Bible as a reference, and we skip the italics) In such cases, all payments made will be forfeited by those paying for the party.
6. PRICING:
(6.1) Prices will be discussed after the desired party structure has been agreed;
(6.2) A Quote is provided where all suppliers have committed and provided their pricing;
(6.3) Additional costs added to the quote include:
(6.3.1) Distances to the venue over 20KMs from Christian Experiences location (Sundowner, Randburg, Gauteng, South Africa);
(6.3.2) Mutually agreed accommodation, parking, and sustenance if overnight stays are required;
(6.4) Where Venues charge, venue prices will be added to the cost of the Experience, and will be based on the higher of: the number of persons originally booked for, or the number arriving on the day (whether participating or not).
7. QUOTES:
(7.1) Quotes are valid for seven days, or until the end of the month, whichever is sooner.
8. SUPPLIERS:
(8.1) Christian Experiences will hold the relationship with the suppliers;
(8.2) Suppliers need to be agreed up-front.
(8.3) If a supplier is unable to deliver to the Experience, Christian Experiences is permitted to replace such a supplier with one of their own choice.
(8.3.1) the difference in cost being for Christian Experiences to carry;
(8.3.2) where a Supplier is to be replaced at my request, the pre-existing supplier is still to be paid for as per the original signed agreement.
(8.4) the cost of the new supplier will be added as an additional Quote which must be paid for immediately.
(8.5) Any failure to accept the new supplier, or accept the new quote does not constitute a failure to deliver the event successfully.
9. PAYMENTS AND DEPOSITS:
(9.1) a Quote will need to be:
(9.1.1) signed by my authorised signatory,
(9.1.2) the signed quote must be returned by email as acceptance of the quote;
(9.1.3) 50% of the quote must be paid as a deposit and must be cleared in Christian Experiences account before the Experience can be scheduled.
(9.1.4) The balance will be due prior to the start of the party.
(9.2) I forfeit the 50% deposit should I cancel within 2 working days of the event date, as amongst other things, this covers the time, materials, and relationship costs already laid out by all suppliers.
10. REFUNDS:
(10.1) There are NO refunds if the event does not meet expectations, where the expectation goes beyond the ACTUAL wording of what was agreed to. (To be clear, anything implied is excluded);
(10.2) If anything is provided as an addition, this does not constitute a change to the agreement;
(10.3) In the unlikely event that unforeseen circumstances on Christian Experiences side prevents the Experience from proceeding, the payment received will be refunded, but only to those who made the payment(s).
11. COPY OF SUBMISSION MADE
I can ONLY request a copy of a submitted Experience request from admin@christianexperiences.co.za , if within 14 days of my submission)
12. UPDATES TO EXISTING REQUESTS FOR AN EXPERIENCE
I will have to capture a new request if I want to make changes. This removes all Assumptions regarding expectation and delivery.